Traveller care
Payment Terms
A clear, secure path from quotation approval to confirmed safari.
Approved for website useVersion 2026-07-26 · reviewed 14 September 2026
A safe payment journey
From quotation to confirmation
Approve your quotation
Check names, dates, programme, accommodation, inclusions, currency and cancellation terms.
Receive a payment request
We issue a numbered request showing the amount, due date and approved payment instructions.
Pay using verified details
Quote the booking or payment reference and verify any unexpected account change by phone.
Receive written confirmation
We acknowledge cleared funds and confirm the resulting booking status.
Deposit and balance
The final quotation states the deposit required to reserve services—normally 30%—and the balance date, normally 60 days before arrival. Bookings made within that period may require full payment. The quotation always takes priority over these typical timings.
When a booking is secured
A payment request is not itself a confirmation. Accommodation, permits, transport and other services are secured only after the required funds clear and Nebo issues written confirmation. If a supplier becomes unavailable before confirmation, we will discuss a suitable alternative or account for the affected funds.
Currency and external charges
The quotation identifies the transaction currency. The traveller is responsible for bank, card, conversion or intermediary fees unless stated otherwise. The amount received by Nebo must equal the amount due. Website currency conversions are informational and do not replace the quotation currency.
Safe payment practice
Use only instructions attached to a numbered Nebo quotation or payment request. We never ask for a password, PIN, one-time code or complete card details by email or WhatsApp. If bank details appear to change, pause and verify by calling the telephone number published on this website.
Receipts, failed payments and refunds
We acknowledge cleared payments against the relevant reference. Failed, reversed or short payments do not satisfy the amount due. Approved refunds normally return to the original payer, less disclosed cancellation charges, committed supplier costs and external transaction fees; timing depends on banks and suppliers.