Traveller care
Cancellation Policy
A transparent schedule for traveller cancellations, refunds and unavoidable changes.
Approved for website useVersion 2026-07-26 · reviewed 14 September 2026
Standard schedule
Cancellation charges
90+ daysDeposit and committed, non-recoverable costs
60–89 days30% of confirmed total
30–59 days50% of confirmed total
15–29 days75% of confirmed total
0–14 days / no-show100% of confirmed total
How to cancel
Send cancellation in writing to info@nebopromiseland.com and include the booking reference and lead traveller’s name. Cancellation takes effect when Nebo acknowledges it in writing.
Traveller cancellation charges
Unless the accepted quotation contains a different package-specific schedule, the table above applies. Where a supplier has imposed a greater non-recoverable commitment that was disclosed before confirmation, that commitment may also apply. We will explain the calculation.
Changes requested by the traveller
Date, route, traveller or accommodation changes are subject to availability and may cause supplier, permit, fare or administrative costs. We will quote any additional amount before making a material change.
Cancellation or major change by Nebo
If Nebo cancels for a reason within its reasonable control, you may accept a comparable alternative or receive the recoverable amount due under the confirmation and applicable law. Government restrictions, severe weather, natural events and other circumstances beyond reasonable control are managed transparently with reference to recoverable supplier funds.
Refund timing and insurance
Approved refunds are returned to the original payer where possible. Banks, card providers and suppliers can affect processing time. Comprehensive cancellation, interruption and medical insurance should be arranged as soon as the booking is confirmed.